Have a question about ordering, shipping, or finding the right part? Start here. If you can't find your answer, our team is happy to help.
Ordering & Parts
How do I know a part fits my model?
Use our model lookup and fitment guides to match a part to your specific unit, and check any cross-reference numbers listed on the product page. You are responsible for confirming fit before purchasing, so if you're unsure, email support@envirofireplaceparts.com with your model number and we'll help you verify the correct part.
What if I can't find my part?
If a part isn't showing in our catalog, contact us with your model number and a description (photos help too). We can often source parts that aren't listed, and you can request a part directly through our support team.
Are your parts genuine or OEM?
Yes. We focus on genuine OEM replacement parts that are built to fit and perform as the manufacturer intended.
Do parts carry a warranty?
Replacement parts carry a 90 day warranty from the date of purchase, unless otherwise stated. Note that gas, pellet and electrical components must be installed by a licensed technician, and warranty claims for those components require a valid installation receipt. See our Warranty page for full details.
Shipping & Delivery
How quickly do you ship?
Rapid shipping. Available services and rates for your address are shown at checkout. International orders may be subject to customs duties and taxes set by the destination country.
How long does shipping take?
In-stock items ship within 1–3 business days, and generally take 3–15 business days in transit once shipped, depending on your location and the service selected. See our Shipping page for details.
How do I track my order?
When your order ships, we email you a tracking number. You can also view tracking and order status by logging into your account.
Returns & Support
What's your return policy?
Eligible items may be returned in original condition for up to 14 days after receipt. Items must be unused and uninstalled in their original packaging, and returns require return authorization before shipping anything back. Returned items are subject to a 20% restocking fee, and clearance items do not qualify. Full details are on our Returns & Refunds page.
How do I contact support?
Email us at support@envirofireplaceparts.com. Include your order number and model where relevant so we can help you faster.