Returns & Refunds

Last updated: September 7, 2026

We want you to get the right part. This Returns & Refunds Policy explains when and how you can return an item to Enviro Fireplace Parts, and what to expect. Please read it before starting a return.

Return Window

Eligible items may be returned in original condition for up to 14 days after receipt. Requests made after this window will not be accepted.

Condition Requirements

To be eligible, an item must be:

  • Unused and uninstalled.
  • In its original, undamaged packaging.
  • Complete with all included hardware, accessories, and documentation.

Parts-Specific Exclusions

Because of the nature of replacement parts, the following are generally not returnable:

  • Electrical and electronic parts once installed or with broken seals.
  • Special-order or non-stock items sourced specifically for you.
  • Clearance, closeout, or final-sale items. Clearance items do not qualify for returns.

If you are unsure whether an item qualifies, contact us before installing it.

How to Start a Return

Returns will not be considered for refund without return authorization. Email support@envirofireplaceparts.com with your order number and the part you wish to return, and we will provide full return instructions and authorization. Please do not ship items back before you have received authorization — unauthorized returns cannot be processed.

Restocking Fee

Returned items are subject to a 20% restocking fee, deducted from your refund.

Return Shipping

For standard returns (for example, a change of mind or an ordering error on your part), you are responsible for return shipping costs. We recommend using a trackable method, as we cannot process a refund for items that do not reach us.

Some international returns will be subject to duties and import taxes. These fees are the responsibility of the customer and will be deducted from any refund.

Refunds

Once we receive and inspect your return, we will email you the outcome. Approved refunds are issued to your original payment method. Please allow a few business days after approval for the refund to appear, depending on your bank or card provider. Original shipping charges are non-refundable unless the return is our fault.

Exchanges

Need a different part? The fastest way is to return the eligible item for a refund and place a new order for the correct part. Contact us and we will help you identify the right fit.

Defective or Wrong Item Received

If you receive a defective, damaged, or incorrect item, contact us within the return window with your order number and photos. We will cover the cost of return shipping and send the correct item or issue a full refund.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We can usually cancel orders that have not yet shipped. Once an order has shipped, it falls under the standard return process above.

Contact Us

Questions about a return or refund? Contact us: