Warranty

Last updated: September 7, 2026

This Warranty Policy explains the coverage that applies to parts purchased from Enviro Fireplace Parts. Our aim is simple: the part you buy should arrive in good condition and perform as the manufacturer intended.

Manufacturer (OEM) Warranty

Most parts we sell are covered by the original manufacturer's (OEM) warranty. Enviro Fireplace Parts passes this warranty through to you. Coverage terms, duration, and conditions are set by the manufacturer and vary by product and brand. Keep your order confirmation as proof of purchase, which you may need to make a manufacturer claim.

Our Limited Store Guarantee

In addition to any manufacturer warranty, Enviro Fireplace Parts provides a limited guarantee against defects in materials or workmanship, and against damage on arrival, for 90 days from the date of purchase, unless otherwise stated for a specific part.

What Is Covered

  • Parts that arrive damaged or defective.
  • Manufacturing defects that appear during the guarantee period under normal use.

Installation Requirements

All gas and pellet components must be installed by a licensed technician. All electrical components, regardless of fuel type, must also be installed by a licensed technician.

Warranty claims for any gas, pellet, or electrical component will not be accepted without a valid installation receipt showing the work was carried out by a licensed technician. Please keep this receipt with your order confirmation.

What Is Not Covered

  • Damage from misuse, accident, or improper handling.
  • Improper or incorrect installation, or installation by anyone other than a licensed technician where this policy requires one.
  • Normal wear and tear, or parts considered consumable.
  • Labour, installation, removal, or any other incidental or consequential costs.
  • Parts modified or used in a way not intended by the manufacturer.

How to Make a Claim

To start a warranty claim, email support@envirofireplaceparts.com with:

  • Your order number.
  • A description of the issue.
  • Clear photos showing the defect or damage.

We may ask for additional information to assess the claim, and for some claims we may direct you to the manufacturer where their warranty applies.

Remedy

If a claim is approved, we will, at our discretion, provide a replacement part or issue a refund. This is your sole and exclusive remedy under our store guarantee. Our total liability is limited to the amount you paid for the part.

Contact Us

Questions about warranty coverage or a claim? Contact us: