Shipping & Delivery

Last updated: September 7, 2026

This Shipping Policy explains how Enviro Fireplace Parts processes, ships, and delivers your order. Our goal is to get the right replacement part to you quickly and reliably.

Order Processing

We maintain a large inventory in order to reduce shipping times. In-stock items ship from our warehouse within 1–3 business days. Orders placed on weekends or holidays are processed the next business day. You will receive tracking information by email once your order ships.

If an item is not in stock, we will email you with an estimated date of shipment. Please be aware that these estimates are subject to change; we will do our best to keep you notified.

Where We Ship

Rapid shipping. Some destinations, oversized items, or restricted parts may have limited shipping options, which will be shown at checkout.

Shipping Methods and Carriers

We ship using trusted carriers. The available services and rates for your address are calculated and displayed at checkout based on destination, weight, and dimensions.

Estimated Transit Times

Transit times are estimates and begin once your order ships, not when it is placed. Once shipped, orders generally take 3–15 business days to reach the customer, depending on destination and the service selected.

Delays caused by carriers, weather, or customs are outside our control.

Shipping Changes

Once a shipment is in the hands of the delivery company we cannot change the shipping address, guarantee delivery on a particular day or at a specified time, or do more than approximate delivery times — we only have the information the carrier makes available to us.

Freight Shipments

All freight shipments, unless specifically noted otherwise, are curb-side deliveries. Larger shipments sent by freight carrier require a signature on delivery. If you authorize the shipping company to leave a delivery without a signature, Enviro Fireplace Parts cannot be held responsible for damage or loss that may occur during delivery — leaving a note is the same as signing for your products in good condition.

Delivery Inspection

For your protection, please inspect both the packaging and the contents carefully before signing the delivery receipt.

  • If you notice exterior damage, open the box and inspect for concealed damage before signing.
  • Note any damage to the packaging or products on the delivery receipt.
  • If the driver will not allow you to inspect the contents, or will not let you mark the receipt “damaged”, contact us immediately. If damage is obvious, you should refuse the shipment — this will not invalidate your order, and we will work to get your order to you in good condition as quickly as possible.

You have 3 business days from delivery to report any damage to us.

Shipping Costs

Shipping costs are calculated at checkout based on your destination, and the weight and dimensions of the items in your order.

Order Tracking

Once your order ships, we email you a tracking number. You can also view tracking and order status by logging into your account. Please allow a little time after shipment for tracking details to update with the carrier.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These are the responsibility of the recipient and are not included in our prices or shipping charges. Please check with your local customs office if you are unsure.

Undeliverable or Incorrect Addresses

Please double-check your shipping address at checkout. If a package is returned to us as undeliverable due to an incorrect or incomplete address, we will contact you to arrange reshipment, which may incur additional shipping charges.

Lost or Damaged in Transit

If your order arrives damaged or does not arrive, contact us at support@envirofireplaceparts.com with your order number and, for damage, photos of the packaging and item. We will work with the carrier to resolve the issue and make it right.

Contact Us

Questions about shipping or delivery? Contact us: